The best podcast shows for CX and marketing leaders

The Modern Customer Podcast

Blake Morgan is one of the top keynote speakers on our Mission CX membership platform (including 12 monthy live sessions per year with renowned guests and 24/7 access to our community platform). Her show ‘The Modern Customer Podcast’ provides surprising and counter-intuitive insights on customer experience, social customer service and content. She also dives into related leadership topics. The show is hosted by Forbes contributor and customer experience strategist Blake Morgan and features guests that include practitioners, authors, influencers and other tastemakers.

What It Means

Forrester’s What It Means podcast examines the fundamental shift in the market that is forcing companies and executives to change course in this ‘age of the customer’. Topics include B2B marketing (quite a few episodes, actually), tech trends, designing for consumer trust and many more:

The Prof G Show with Scott Galloway

Scott Galloway is a professor of marketing at the New York University Stern School of Business as well as an author, podcast host, and entrepreneur. His ‘Prof G Show’ is not a purely marketing or even CX show, but focuses on the innovation economy. However, it’s well worth following him because of his unapologetic view on tech and innovation, always spiced with his unique marketing background.

The Chief Customer Officer Human Duct Tape Show

This podcast show - hosted by Jeanne Bliss, five time Chief Customer Officer - offers the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They share what works...and what doesn’t work and it becomes clear that the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

WTF: What's The Future?

‘WTF: What’s the Future?’ is a podcast dedicated to digital Darwinism, the evolution of technology and society. The host and global innovation evangelist Brian Solis is another one of our fantastic Mission CX keynote speakers. His special guests tell the human stories driving innovation and the meaning behind the big changes we all face. Whether you’re looking to learn from today’s most influential leaders, disruptors, and tech luminaries or discover the impact that today’s and tomorrow’s tech trends are having on markets, society and us as individuals, this is the show to help you stay ahead of it all.

Brainfluence

Roger Dooley is the author of ‘Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing’. He has been studying the effects of psychology, behavior research, and neuroscience on persuasion and marketing in business, leadership and everyday life. In every episode, Roger shares brain-oriented tactics, along with the expertise of his guests, to increase persuasion with concrete, research-based neuromarketing advice. Guests include best-selling authors and thought leaders like Robert Cialdini, Dan Pink, Guy Kawasaki, Jonah Berger, Chris Brogan, Maria Konnikova, and many more.

Customer Experience Leaders

Customer Experience Leaders reveals the secrets of how great brands delight their customers. This show focuses on offering useful CX tips, insights and practical advice from leading brands. They go behind the scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love.