nexxworks community: Mission CX
Mission CX: unique, monthly content on customer experience (CX). With top international speakers and moderators, and where you can be part of the conversation with live Q&A!
As a customer, you want to feel valued and get amazing experiences. You want a smooth and great service. You want companies and brands to act as real superheroes accepting any challenge to meet your needs. As a company, you want the exact same - as it pays your bills and makes your company flourish! Superior CX brings in more revenue and keeps your company ahead of the curve.
There are no silver bullets, only a range of stories and practices to learn from. Let's deep dive in the ever-expanding array of strategies, tactics and experiments, together with experts and peers!
Why should you join Mission CX?
Do you want to stay ahead of the game and lead the pack in CX?
Do you want to connect with and learn from CX pioneers like Brian Solis, Blake Morgan, Duncan Wardle (ex-Disney), Samsung Next, Nir Eyal, MAX Burgers and many many more?
Do you want to be part of an international community of like-minded peers?
Yes? This is what you can expect from Mission CX!
Monthly Digital Sessions on a specific CX-related topic, with
- Future-forward insights by international speakers and companies
- Thought-provoking moderation by Steven Van Belleghem and Rik Vera
- Live Q&A
- An ongoing online community
Excited and ready to go?
The fee to join Mission CX is € 1.250 excl. VAT for 10 Monthly Digital Sessions.
Want to subscribe?
What's on the agenda?
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Our speakers
Steven Van Belleghem
Steven is an expert in customer focus in a digital world and in how our customers will behave in the Day After Tomorrow. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of...
Rik Vera
Rik is a renowned thought-leader, worldwide keynote speaker and author of business bestseller "Managers The Day After Tomorrow". He’s a trusted advisor on the topics of extreme customer centricity, innovation in the digital era, business model...
Brian Solis
Brian Solis is a world-renowned digital anthropologist and futurist. He is also an award-winning author and global keynote speaker. Brian’s research, advisory and presentations humanize the relationship between disruptive innovation and its impact...
Duncan Wardle
As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe.
He now brings his...
Ken Hughes
Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer, shopper and cyber shopper behaviour. He is internationally renowned for helping his largely blue-chip client base to understand the physical, digital and...
Inma Martinez
After a career in banking (Goldman, Sachs), Inma Martinez joined telecom giant Cable & Wireless to become the Global Head of IP services in the late 1990s, just when digitalisation and the Internet were emerging. Shifting to entrepreneurship in...
Blake Morgan
Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For...
Nir Eyal
Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir previously taught as a Lecturer in Marketing at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at...
Alexander Haque
Alexander Haque is a Canadian entrepreneur with several years of VR/AR experience, leading teams, products and innovation.
Today, he is the Partnership Manager at Samsung NEXT - the innovation group within Samsung - where he helps build, grow and...
Kaj Török
Kaj Török is Chief Reputation Officer & Chief Sustainability Officer at MAX Burgers. He has been working with sustainability communications since 1996. From strategy to practice.What Kaj loves about his work at MAX Burgers, is to: - Facilitate...
Mark Gallagher
Mark Gallagher has held senior roles in the high performance
environment of Formula 1 motor racing for over 30 years, and today is
an author, broadcaster and industry analyst who continues to work with
drivers and teams at the forefront of this...
Daniel Yaffe
AnyRoad was founded in San Francisco in 2014 by Jonathan and Daniel Yaffe. AnyRoad is a leader in a new category of software called Experience Relationship Management (ERM).
Over 200 brands including Anheuser-Busch, Honda, and the Golden State...
Alex Genov
Alex is an experienced customer research professional who applies his Experimental Social Psychology background and his passion for research, design, and innovation to solving important customer and business problems. His professional goal is to...
Erik Elvingsson Hedén
Erik Elvingsson Hedén is the Managing Director of SB Insight and the founder of Sustainable Brand Index™, Europe’s largest brand study on sustainability. He has worked with sustainability for over a decade and has insights into more than 1.400...
Rani Yadav-Ranjan
Head of Global Artificial Intelligence Accelerator (GAIA) Technology & Innovation
Rani is currently Head of Ericsson’s Global Artificial Intelligence Accelerator (GAIA) Technology & Innovation. At GAIA, she outlines and drives strategy and...
Fiona Vanderbroeck & Esther Elberse
Fiona Vanderbroeck is Director Customer Marketing & Select at Bol.com. Esther Elberse is Head of Customer Journey Development at Bol.com. Both are strong marketeers, and smart and enthusiastic experts when it comes to customer experience,...