Blog
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Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...
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Like many other industries, the insurance sector is on the brink of a major revolution driven by technology and changes in consumer behaviour. Due to the hit that the economy...
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In October 2013, the first online-only insurance company was launched in China. It was called Zhong An (众安保险). Normally, nobody would have noticed or cared for it, were it not...
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Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes...
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On the occasion of Steven Van Belleghem's new book ‘The Offer You Can’t Refuse’ and nexxworks launching an online customer experience course Mission CX, Steven wrote an inspiring e-book containing...
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An interview with Barry O’Reilly, business advisor, entrepreneur, keynote speaker and author of "Unlearn" and "Lean Enterprise".
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Frederik Anseel The coronavirus pandemic has dramatically reshaped the nature of work for many organisations. Working from home has become the new norm over the past six months, as flexible...
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Do you feel Business Development is just a synonym for putting the customer first? Are you an incredibly talented network builder, always able to find and connect the right people...
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Does your (professional) life begin and end with the customer? Does marketing strategy make your heart go “babadumbadum”? Do you have an excellent feel for SEA, SEO and social advertising...