Articles with category E-book

An inspiring, very hands-on and fun compilation of “brilliant basics” for creating a fantastic CX as well as powerful CX success stories with tricks of the trade from world leaders...

Anyone who thinks artificial intelligence (AI) doesn’t really concern us yet is wrong. AI is no longer a matter for futuristic science fiction films or hip technology fairs. It is...

Success stories from innovators who turned the challenges of 2020 into inspiring opportunities.

A free e-book by China keynote speaker and author Pascal Coppens, filled with practical tips and examples.

10 guidelines to help you navigate your company in the future

In this past year, the COVID-19 pandemic hit us hard and forced us to rethink a lot of dynamics. Not caring for people and planet, not being data driven, being...

The 6 key characteristics of successful leaders in complex times

As is tradition, our nexxworks thought leaders and extended network look forward to the future at each end of the year in order to inspire our followers in the coming...

On the occasion of Steven Van Belleghem's new book ‘The Offer You Can’t Refuse’ and nexxworks launching an online customer experience course Mission CX, Steven wrote an inspiring e-book containing...