Ebook: The internet of customer value

These are truly interesting times for those of us who are passionate about CX. We have front row seats to the emergence of the next internet model with a completely new type of enhanced interface and an empowered role for the customer. If Web3 and the metaverse (and their combination) deliver on their promise, the relationship between brands and consumers will be completely redefined: power will shift, communities will grow, loyalty will transform, expectations will rise and perhaps the way we conduct economy will even change.

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