4 different ways in which technology affects customer expectations
Customer expectations are higher than they were 10 years ago. New players have given customers faster delivery times, much higher service levels and an ease of use they never experienced...
Towards a future-proof customer strategy
These technological developments have a major impact on the relationship with your customer. The goal is to build a customer strategy that is future-proof. If you want more information about the impact of these four technological developments, make sure to read the following slides.
WRITTEN BY
Steven Van Belleghem
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