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Dan Gingiss

Dan is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing.

His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines. 

Today, he travels the world sharing real-life stories and actionable takeaways at live and virtual events, workshops, meetings, webinars, trainings and more.

Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He hosts the Experience This! Show podcast and The Experience Maker Show, and is a regular contributor to Forbes.

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.

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How a Remarkable Customer Experience can be your best Sales and Marketing Strategy

Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company. 

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied. You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences  3) see how  customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who stay longer, spend more, and recommend your company to others.

You’ll walk away from this keynote inspired to go back to work the next day with actionable steps  to create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready for the experience of a lifetime?

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Don't just create Content, create Experiences

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?

In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

You’ll learn how to: 1) focus on retaining existing customers to help
your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas. 

You’ll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you’ll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!

Are you ready to stop creating more content, and start creating more experiences?

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Why every Employee is in the Customer Experience business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

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