Articles about organizing innovation

More than ever, we have come to realize that our companies do not live in a void. All of them are part of an interdependent complex network of partners, competitors...

Many companies aim to be customer-focused but struggle to know what it actually looks like and how to truly make customers the center of their businesses. Customer experience is continually...

A conversation with bestselling author and Liology Institute Founder Jeremy Lent about our past and the future of humanity.

Humans tend to think in a linear fashion. If something is growing, we expect it to keep growing. If it is decreasing, we expect it to continue to decrease. We...

The ‘easy’ years of customer experience are behind us. Yes, we’ve seen truly spectacular changes in service levels in the past two decades, but I foresee even bigger challenges in...

When digital became the New Normal, a silo that used to be the safe dwelling place of nerds and geeks all over the world suddenly opened up to the mainstream...

My interview with entrepreneur, innovation expert and VC Mike Sigal about how corporates and startups can help each other grow.

Nexxworks Partner, keynote speaker and author Rik Vera explains why you need to develop a surfer’s mindset, if you still want your company to be alive and kicking in 2030.

When I wrote 'The New Normal' to address the concept of 'digital', many companies were preparing their long-term vision in a neatly labelled '2020 strategic plan'. In those days I...