Alex is an experienced customer research professional who applies his Experimental Social Psychology background and his passion for research, design, and innovation to solving important customer and business problems. His professional goal is to help teams create remarkable products and services which make people's lives easier and more enjoyable.

Currently Alex is leading Customer Research for the Zappos Family of Companies.  In previous positions, he was responsible for research and usability of the products and services for companies like TurboTax (Intuit), State Farm Insurance, and the Active Network.   He has over 15 years of relevant experience – 5 years of academic research and over 10 years of customer research in the software industry.  Alex received his PhD in Experimental Social Psychology from Clark University.   His areas of research include: defining and measuring emotions, individual differences, usability, and consumer segmentation.

Mark Gallagher has held senior roles in the high performance environment of Formula 1 motor racing for over 30 years, and today is an author, broadcaster and industry analyst who continues to work with drivers and teams at the forefront of this global sport.

Mark’s management career in Formula 1 included more than a decade on the management board of the highly successful Jordan Grand Prix team, running the world famous Cosworth engine business and helping establish the commercial arm of Red Bull Racing which went on to become 4-times World Champions.

His expertise covers the commercial and operational management of Formula 1 teams, and includes the sport’s regulatory, business and technology landscape. Since 1994 he has introduced some of the world’s leading technology companies to the sport, playing a key role in the digital transformation of Formula 1. During his career he has worked with renowned World Champions including Ayrton Senna and Michael Schumacher.

Mark’s career in Formula One commenced in 1983, working in media and communications before joining Eddie Jordan’s new Formula 1 team in 1990. The giant killing Jordan team became race winners in Formula 1 during their first decade, Mark overseeing marketing operations and joining the management board in 1998.

In 2004 he was invited to join the Jaguar Racing organisation as it transitioned into becoming Red Bull Racing, and during this time Mark reconnected with David Coulthard who became the team’s lead driver and remains a close business associate today.

Mark later founded Status Grand Prix which successfully competed in lower formulae, winning a World Championship in 2009 and tackling the daunting Le Mans 24 Hours sports car race on new fewer than four occasions. In 2010 Mark was invited to run the world- famous Cosworth Formula 1 engine company, supplying up to one-third of the teams in the sport with power units and associated technologies.

During his career Mark has been a member of the technical working groups established by the sport’s governing body, the FIA, tasked with tackle challenges including environmental sustainability and safety. This included two years spent working on the energy efficiency regulations central to Formula 1 since 2014.

Since 2012 Mark has focused on his Formula 1 consulting business, Performance Insights, working with a range of clients across the sport. He is the business columnist for Grand Prix Racing Magazine, presents the Inside Formula 1 podcast with World Champion Mika Hakkinen and co-presents the At The Controls podcast with the BBC’s Jonathan Legard.

Mark has written two books, The Business of Winning (Kogan Page, 2014) and Grand Prix - The Last 25 Years (WH Smith, 1999), and collaborated with Coulthard on his Sunday Times Best Seller The Winning Formula (Blink Publishing, 2018). Between 2004-2010 Mark worked as a consultant for Pixar on CARS and CARS 2, coordinating the European launch of the successful franchise at the Spanish Grand Prix in 2006. 

Alexander has been called a renaissance man. He has to admit that he loves that title. Alexander is a renaissance man in the eyes of most, perhaps since he seems unsettled: He has studied philosophy, law, business and even know how to code a bit. When he was 15 his dad suggested he should work at a fast food restaurant to "learn life skills". At the time, cooking chicken and manning the cash register seemed trivial but they were the building blocks to his core: he loves business. Not in the Wall Street power-suit sense. Rather, he loves innovation and self-actualization. Alexander is fortunate enough to be a part of a generation of people who believe that we can change how things are done and question everything at every step.

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. 

Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business”, identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. 

She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more. 

Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. 

Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. 

She lives in the Bay Area with her husband, their two children and two dogs.

Fiona Vanderbroeck is Director Customer Marketing & Select at Bol.com. Esther Elberse is Head of Customer Journey Development at Bol.com. 

Both are strong marketeers, and smart and enthusiastic experts when it comes to customer experience, customer-centricity and customer relationships.  

At Bol.com,  on a daily basis, they strive to bring a smile to their customers (both consumers and partners) by transforming challenges into business solutions that bring value for both customer & company and that are sustainable.

Matthew Brennan is an author and internationally recognized speaker who specializes in Chinese mobile internet technology and innovation.

His opinions have been featured across global media including Bloomberg, The Wall Street Journal, The Economist, BBC,The Financial Times and Forbes.

For several years his company ChinaChannel has organized the largest annual WeChat digital marketing conference in China for international brands.

Matthew has delivered dozens of presentations for many prestigious companies including Google, Tencent, Walmart, Visa, LinkedIn, BostonConsulting Group and more.

Originally from London, England, Matthew speaks fluent Mandarin Chinese having been based in mainland China for 16 years.

Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. Nir previously taught as a Lecturer in Marketing at the Stanford Graduate School of Business and the Hasso Plattner Institute of Design at Stanford. 

Nir co-founded and sold two tech companies since 2003 and was dubbed by The M.I.T. Technology Reviewas, "The Prophet of Habit-Forming Technology."

He is the author of two bestselling books, Hooked: How to Build Habit-Forming Products and Indistractable: How to Control Your Attention and Choose Your Life.

Indistractable received critical acclaim, winning the Outstanding Works of Literature (OWL) Award as well as being named one of the Best Business and Leadership Books of the Year by Amazon and one of the Best Personal Development Books of the Year by Audible. The Globe and Mail called Indistractable, "the best business book of 2019."

In addition to blogging at NirAndFar.com, Nir's writing has been featured in The New York Times, The Harvard Business Review, Time Magazine, and Psychology Today.

Nir is also an active investor in habit-forming technologies. Some of his past investments include Eventbrite (NYSE:EB), Anchor.fm (acquired by Spotify), Kahoot! (KAHOOT-ME.OL), Refresh.io (acquired by LinkedIn), Product Hunt, Marco Polo, Presence Learning, 7 Cups, Pana, Byte Foods, FocusMate, and Shadow.

Nir attended The Stanford Graduate School of Business and Emory University.

Kaj Török is Chief Reputation Officer & Chief Sustainability Officer at MAX Burgers. He has been working with sustainability communications since 1996. From strategy to practice.

What Kaj loves about his work at MAX Burgers, is to:
- Facilitate processes around trust, communication and sustainability
- Build meaningful brands and trustworthy organizations
- Maintain and develop meaningful personal relations
- Better himself

Erik Elvingsson Hedén is the Managing Director of SB Insight and the founder of Sustainable Brand Index™, Europe’s largest brand study on sustainability. 

He has worked with sustainability for over a decade and has insights into more than 1.400 brands across industries and countries. Based on these insights, Erik lectures on how sustainability affects brands, communication and business development. He gives insights into (un)sustainable consumer behaviour and examples of how companies can use this to enhance customer experience.

Recently named by Fortune Magazine as one of the Top 50 World’s Greatest Leaders , a recipient of the Muhammad Ali Humanitarian of the Year Award and listed as one of the world’s most influential creative people by The Creativity 50’s, Mick Ebeling has sparked a movement of pragmatic, inspirational innovation. As a career producer and filmmaker and now founder and CEO of Not Impossible, Ebeling harvests the power of technology and story to change the world.

Ebeling founded Not Impossible, a multiple award-winning social innovation lab and production company, on the premise that nothing is impossible. His mantra of “commit, then figure it out” allows him to convene a disparate team of hackers, doers, makers and thinkers to create devices that better the world by bringing accessibility for all.

Named one of Wired’s ‘Agents of Change’, a two-time SXSW innovation of the year award winner, a two-time Tribeca Disruptor innovation winner, a fellow with The Nantucket Project, and recipient of every major creative and advertising award, Ebeling is on a mission to provide “Technology for the Sake of Humanity".

Dietmar Dahmen is one of Europe’s top keynote speakers on change, disruption, customer-centric business success, and future trends and technology. His keynotes ignite managers all over the world. His insights inspire and motivate participants to go beyond knowledge and  ACTIVELY SHAPE the future!

He is a digital guru, a CX rock star, a thought-leader who does not shy away from using a flamethrower to get the message across.

Dietmar started his career in advertising, heading teams and agencies in Europe and the US .  Later, he became Chief Innovation Officer with ecx.io, an IBM company. Today, he is involved in various international start-ups, is president of the Swiss “social money” platform FYOOZ.IO, and owns and runs his own company BRAINKICKS.

Brian Solis is a world-renowned digital anthropologist and futurist. He is also an award-winning author and global keynote speaker. Brian’s research, advisory and presentations humanize the relationship between disruptive innovation and its impact on institutions, markets and societies. He not only helps audiences understand what’s happening and why, he visualizes future trends and inspires people to take leading roles in defining the future they want to see.

Brian serves as Global Innovation Evangelist at Salesforce. His work focuses on thought leadership and research that explores digital transformation, innovation and disruption, CX, commerce, and the cognitive enterprise.

He has advised leading brands, celebrities, and startups and his ideas and work are consistently featured in the press. He’s a regular contributor to leading business and industry publications including Forbes, Harvard Business Review, CMO.com, TheNextWeb, Adweek, among others. Brian is also an official LinkedIn Influencer. His work is followed by over 700,000 people across social media.

Jonathan Yaffe is the CEO and Co-Founder of AnyRoad, a data and analytics platform that powers the experiences of hundreds of leading brands including Absolut, the Kentucky Bourbon Trail, Michaels Arts & Crafts, Honda, Diageo, Peet’s Coffee & Tea, and the Golden State Warriors. Jonathan began his career in experiential marketing at Red Bull, and holds a degree in Cognitive Science from the University of California Berkeley.

As Head of Innovation and Creativity at Disney, Duncan and his team helped Imagineering, Lucasfilm, Marvel, Pixar and Disney Parks to innovate, creating magical new storylines and experiences for consumers around the globe.

He now brings his extensive Disney experience to audiences around the world using a unique approach to Design Thinking, helping people capture unlikely connections, leading to fresh thinking and disruptive ideas

Delivering a series of keynotes, workshops and ideation forums, his unique Innovation toolkit helps companies embed a culture of innovation into everyone’s DNA.

Duncan is a multiple Ted X speaker and contributor to Fast Company, Forbes & the Harvard Business Review. He teaches innovation Master Classes at Yale, University of North Carolina and University of Florida. In 2008 he received the American Citizen of Choice Award at the White House. He holds an Hons. MBA and Hons. Doctorate from Edinburgh University. He also holds the Duke of Edinburgh Award presented by Her Majesty, Queen Elizabeth

Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer, shopper and cyber shopper behaviour. He is internationally renowned for helping his largely blue-chip client base to understand the physical, digital and future consumer.

With 20 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioural economics and retail futurology to explore the needs of the new consumer and predict the changes to come.

Ken advises some of the biggest brands in the world on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial / Gen Z shopper and the peer-to-peer economy. As an accomplished author, TED speaker, part-time university lecturer and actor, his performances are insightful and thought-provoking. His presentations are infamous for their sheer energy, entertainment and passion, not to mention his generous Irish wit.

After a career in banking (Goldman, Sachs), Inma Martinez joined telecom giant Cable & Wireless to become the Global Head of IP services in the late 1990s, just when digitalisation and the Internet were emerging. Shifting to entrepreneurship in 2000, she has been directly behind the development of mobile Internet services, A.I. personalisation and prediction of consumer behaviours, video and music streaming, intelligent wearables, the connected car and smart living. Considered a proven and industry-recognised technology pioneer, very early in her career she was described by Fortune and TIME as one of Europe’s top talents in social engagement through technology, while FastCompany labelled her a “firestarter” at their event Fast Talk Forum (11/2000).

In 2001 Euromoney Publications invited her to join a CEO and EU Commissioners forum where Inma Martinez was voted the “Best contributor to the formation of strategy” in the section “Driving the Future of Europe’s Digital Economy”, which led her to become one of the most active advisors to the European Union across working groups developing strategy and regulation on Web 2.0 and the digitalization of industries, Big Data and Artificial Intelligence. In the UK she has served on the board of the Department for Digital, Culture, Media and Sport’s Innovation Fund (2009-2010) and in 2010 she was appointed industry ambassador on entrepreneurship to the UK Trade & Investment Catalyst Group, a role that has taken her around the world to support British bilateral relations in countries like Croatia, Brazil and China. In July 2020 the government of Spain appointed her advisor to the Council for the Development of a National A.I. Strategy at the Ministry of Economy and Digital Transformation.

As an engaged scientist, Inma Martinez gets involved in corporate projects as a consultant in a variety of industries where A.I. and digitalisation can help transform businesses. For over 10 years she has developed a committed relationship with Imperial College London where she is a guest lecturer at the MSc Management program, the MSc in Economics and the MSc Innovation, Entrepreneurship and Strategy and a mentor of disruptive new scientific projects at their accelerator programme spin-off Deep Science Ventures, a venture-builder science institute where audacious entrepreneurial scientists explore solutions to world’s challenges. She recently joined SynSapien, an organisation of 500 scientists across European and U.S. universities developing medical equipment at low cost to fight Covid-19.

A technology author (“The 5th Industrial Revolution: A 21st Century Commercial Expansion of Space” (Planeta 2019, Beijing Xinhua Winshare 2021), Inma Martinez is one of the most respected figures in the international speaking circles, who describes the future in attainable terms and outlines actionable strategies where technological development becomes a force for good for human-centric progress and stakeholder value creation. In 2018 she was listed at #1 amongst “The Top 10 Women Changing The Landscape Of Data” by U.S.A. industry publication Enterprise Management 360 and one of the top “50 A.I. Influencers To Follow On Twitter” by Cognilytica, an A.I. and Cognitive Sciences Research agency.