Bernie Caessens holds a Ph.D. in Psychology. As a post-doc he switched to the neurosciences, and investigated how the brain makes decisions. After several years he moved from the university to corporate life, and worked in consumer electronics and biotechnology, investigating new and emerging technologies. He held various management and leadership roles prior to switching to Human Resources to explore the application of digital technology to human behaviour.

Leslie Cottenjé is the co-founder and CEO of Hello Customer. She started her career in online marketing and social media at Vlerick Business School. She started her own company when she realized that many wanted to put their customers first, but had trouble walking the talk and bringing customers and employees closer together.

Lennert de Jong has been the commercial director for citizenM - one of the most disruptive and customer centric hotel chains out there - since its inception in 2006. He leads the company's digital marketing, demand management and sales strategy. He is involved in the start-up of a revolutionary data platform for the hotel industry called Snapshot, and on the Revenue Management Advisory Board of HSMAI Europe. Lennert is a passionate speaker about hotel marketing subjects and enjoys strategic subjects such as customer-centric thinking, brand versus distribution and ROI-driven advertising. Mantra: what gets measured, gets done.

Leen is an Innovation Biologist, Sustainability Transitions Expert, Writer and Founder of Studio Transitio. Leen Gorissen, PhD in Biology, works with companies, governments and organisations to help them ‘think outside’ - not only out-of-the-box but also out in nature - and ‘create regenerative value’ – doing well by doing good. Because nature's R&D is 3.8 billion years ahead of ours. Many organisms have already solved the challenges we are grappling with but with far greater economy of means and creativity of design. One that taps the power of limits and withstands generations of change and disruption.

Peter is a serial entrepreneur, Forbes contributor, LinkedIn Influencer, best-selling author and one of the most sought-after thought leaders on organizing for the Day After Tomorrow, radical innovation, leadership and the impact of all things digital on society and business. He has given numerous keynote speeches around the world, among which those for Google Think Performance, Nimbus Ninety, Gartner, NEXT Berlin, Tedx, PayPal, MasterCard, Microsoft, CIO City, SAS, Accenture and Apple. He lectures at renowned business schools like the London Business School, the MIT Sloan School of Management and the Paul Merage School of Business at UC Irvine. 

Arthur is a thought leader in Video Strategy.  After finishing his Master in Marketing Management at the Vlerick Business School, he became part of the StoryMe team, to help companies win with video. As a Video Strategist, he activates you with smart Video Strategies and educates you on the latest trends in Video land. 

With over 20 years of experience in IT and training, Nancy has always and above all passionately focused upon people: how technology influences their behaviour, how it helps them share knowledge and how it enables them to create and innovate. She is a highly rated and motivating international business speaker. She has energized many roundtables, boardroom sessions and corporate events with bold presentations on the topics of extreme customer centricity, disruption, business model change and marketing. She loves inspiring others about how they can organize their companies for The Day After Tomorrow and push their business models to the next level.

Wim is a performance coach, trainer, speaker and author. He inspires and stimulate leaders and their teams to outperform. Keep the balance right, mental and physical: that is the core message that he’s sharing with you. His vision: management is a top sport. His purpose: inspiring you to find inner peace and focus. 

Eefje is an expert in (re)designing the customer journey in collaboration with customers. She is a marketing professional with a strong focus on improvement of the customer journey through design-oriented research. She facilitates multi-disciplinary teams at Nationale-Nederlanden to develop and redesign customer journeys, prototype and test these prototypes with the customers. With this approach they redesign current services and design future products and services.

Xander is a young engineer fascinated by data science and machine learning. Through his thesis on brain-computer interfaces at Ugent, he first came into contact with the vast opportunities provided by data driven computer algorithms. After his Master of Science in electrical engineering, he took an extra masters degree in business economics because I believe the combination of these two backgrounds forms an excellent outset for changing the world with bright ideas.

Xander is strongly convinced that intelligent, data driven algorithms will be a major source of technological progress in the coming decade. Moreover, he believes that combining these systems with upcoming trends such as virtual reality and better natural language processing forms a fascinating platform for advancing the human experience in ways that we cannot yet imagine.

Currently, he works as a machine learning engineer at ML6, where they enable large companies to create state-of-the-art ML solutions to transform their businesses into technology flagships of the 21st century. 

His daily jargon includes fancy words like "TensorFlow", "Python", "Google Cloud" and of course "Deep Convolutional Neural network".

Bram is a professor in robotics at the Vrije Universiteit Brussel. He is focussed on developing a new generation of robots that will physically and socially support humans in the form of prosthetics, exoskeletons, co-workers and social robots, with direct applications in the healthcare sector and the manufacturing industry.

Steven is an expert in customer focus in a digital world and in how our customers will behave in the Day After Tomorrow. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. So far, he gave more than 750 keynote presentations, reaching more than 200.000 people in over 30 countries around the world and received several best speaker awards. His latest book 'When Digital Becomes Human' received the award of 'Best Marketing Book of 2015' and sold over 75,000 copies.

Matthijs van de Peppel has been working in the newspaper industry for over ten years. As Director Marketing and Data at NRC Media, a quality Dutch news organisation, Matthijs is responsible for acquisition and retention of subscribers, bringing data insights into decision making and amplifying the voice of the customer. Together with two coauthors he just published the book How to Succeed in The Relationship Economy

With more than 15-years of experience in the big 4 consultancy firms and as a former Director of Technology Consulting, Annick has a true passion for bridging business and IT. Her in-depth knowledge of IT strategy, roadmap design and creative pragmatism are a perfect match to detect our clients’ challenges and transform them into actionable “Day-after-tomorrow”-plans. Annick is a motivating business speaker. She has energized many workshops, roundtables, boardroom sessions and corporate events with eye-opening presentations and workshops about Customer Centricity, Customer Engagement, Customer Service and other technology-related business subjects.

Xavier van Leeuwe has over ten years of experience as a marketing executive at news groups NRC, Telegraaf Media Groep, and de Persgroep. At the Amsterdam-based news organisation NRC, Xavier lead the transformation of his team by building a customer-centric and data-rich culture at a news organisation with 189 years of heritage. Prior to being a media executive, he worked for several years as a financial and political journalist in the Netherlands. Xavier started his career as a researcher for the United Nations in Geneva. He has been a speaker at several conferences in Europe, the United States and South America. Xavier is an active marketing tech blogger for INMA.org and publishes a weekly free newsletter you can subscribe to at Changemediaforgood.com. Xavier holds a cum laude master’s in Business Administration and a degree in journalism from Erasmus University Rotterdam.

Rik is a renowned thought-leader, worldwide keynote speaker, acclaimed author and trusted advisor on the topics of extreme customer-centricity, disruption, business model change, sales, marketing and making companies ready for the Day After Tomorrow. 

Koen Vingerhoets combines a Master in Law with a sound passion for IT. He caught an interest in bitcoin early 2013 and currently works in the core blockchain team of KBC as policy adviser on FinTech, Regtech, InsurTech. He is often praised for making difficult items understandable through vivid keynotes and clear texts.

Guy is a renowned advisor on innovation strategy for large, established corporations, while offering back what he learns through the mentoring and advising of start-ups. Prior to that, he worked for 23 years at the Coca-Cola Company, where he was, among other things a Senior Vice President and Chief Technical and Innovation Officer. His training and early career as architect was key to bringing a holistic thinking approach into every role he ever had.