Steven is an expert in customer focus in a digital world and in how our customers will behave in the Day After Tomorrow. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. So far, he gave more than 750 keynote presentations, reaching more than 200.000 people in over 30 countries around the world and received several best speaker awards.

He's also the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’ and ‘The Offer You Can’t Refuse’. 

Steven is also one of the leading moderators of the nexxworks community: Mission CX. It's a one-year journey consisting of 10 live Digital Monthly Sessions with international speakers and company cases about customer experience and 24/7 access to a community platform to connect with peers. Discover the full program here! 

Lauren Kunze built her first chatbot at age fifteen, and currently works at Pandorabots: the world’s leading platform for building and deploying chatbots. She is a published author and graduate of Harvard College, where she studied Literature and Language, and Neuroscience.

Arte Merritt is a mobile strategist, entrepreneur, and startup advisor. 

Arte was the founder and CEO of Motally, a leading mobile-analytics platform. He led Motally through a successful exit with Nokia acquiring it. Arte built the first version of Motally, got the initial customers, and raised Series A funding as a sole entrepreneur.

As an active member of the startup community, Arte helped launch two startup accelerator programs (Turner Broadcasting's Media Camp and Mobile Monday’s Momentum, which he co-founded); is currently a mentor in Orange's accelerator Orange Fab; and is a startup advisor and angel investor.

Arte’s main areas of focus are mobile and data analytics. In addition to Motally, he’s worked with Yahoo Mobile, Helio, and a wide range of mobile startups. He was a Director of Mobile Monday Silicon Valley and co-founded the MIT Wireless Forum. 

Specialties: Mobile, Data/Analytics, Product Management, Corporate Development, Startup Advising

Bringing emerging technologies to life. 
I am passionate about building & growing values-driven companies with scalable and socially responsible business models. 

Leading DigitalGenius, a venture-backed artificial intelligence company based in London and San Francisco. In my role, I am focused on bringing practical applications of deep learning and artificial intelligence into the customer service operations of large and rapidly growing companies.

Author of "AI is My Friend: A Practical Guide for Contact Centers".
Frequent speaker on topics of emerging technology, artificial intelligence & entrepreneurship -- including the Milken Institute Global Conference, Forbes 30Under30, DLD, TechCrunch Disrupt, Bloomberg NBT, Nantucket Project, etc.

• I have experience contributing to high-tech companies at various levels: coding, designing, leading and managing teams/projects. 
• My goal is to help build a business in the technology space.

Specialties: 
• I am a programmer (of the C++/Linux/Python flavor) with a background in operating systems, networking, protocols and distributed systems. 
• I have technical leadership, project management and people management experience in the computer networking space.

Brice joined Google in California after 20 years of experience in Innovation management with industry (l’Oréal), Consulting (Boston Consulting Group) and entrepreneurship (Act One). 

Author of several bestselling books dedicated to creativity and innovation published in French with Dunod.

Director, Strategic Partnerships at Google

Online marketing professional with wide experience on the client, agency and publisher sides of the business, specializing in media planning and buying, inventory bundling, new technology projectmanagement, marketing campaign development and customer care/CRM strategy.

Phil McDonnell manage sthe Product Group working on Google's online-to-offline ads business. The group continues to grow at an explosive pace. He spends much of his time focused on new measurement and targeting efforts, especially launching products around online-to-store, store visits, store sales, consumer packaged goods, and bluetooth beacons.

He was also co-founder and CEO of CoupFlip.com, a venture funded start-up that was the leading secondary market for daily deals.

John Bird is  Executive Director, Global Retail & Shopper Marketing, for VML, an award-winning worldwide marketing communications company. Based in New York, he focuses on retail as part of the connected consumer experience. Prior to VML, Jon headed up Y&R’s global retail shopper marketing practice, Labstore, from New York.

He was a co-founder of retail specialist agency IdeaWorks in Australia and NZ, and was ultimately CEO and Chairman. 

John is  passionate and excited about retail and where it’s all headed, and he has spoken all over the world on the subject, including the National Retail Federation Big Show in New York; SxSW in Austin, Texas; WPP Global Retail Forums in Miami, Mexico City and Santiago; and the Budapest Brain Bar in Hungary.

Erwin Jansen, Country Manager WPP & SVP EMEA at Wunderman Thompson, is an expert in Digital Transformation, Technological Innovation, and Marketing Integration. He has a special interest in retail innovation and the future of advertising.

WPP is the leading global agency network – across all communications, experience, commerce and technology disciplines. One of the companies within the network is Wunderman. Wunderman is a global digital agency whose mission is to inspire people to take action. In 2015, industry analysts named Wunderman a leader in marketing database operations as well as a strong performer in customer engagement strategy and its creative work has won numerous awards globally. Headquartered in New York, the agency brings together 9,200 creatives, data scientists, strategists and technologists in 200 offices in 70 markets.

PJ Pereira is co-founder and Creative Chairman of Pereira O’Dell, where he has worked with brands such as MINI, Coca-Cola, LEGO, Google, Skype and Intel among others. In 2017 he had the honour to serve as the president of the jury of the Branded Entertainment Jury at the Cannes Lions Festival of Creativity, thirteen years after chairing the Cyber Lions jury, when, according to the festival, he was the youngest president in the history of Cannes Lions.

Mr. Marc Vanlerberghe has been Chief Marketing Officer at Medallia, Inc. since October 27, 2016. Mr. Vanlerberghe co-founded eWingz Systems, Inc. (also known as Quios, Inc.) in 2001 and also served as Chief Executive Officer from March 2001 to October 2007. Prior to joining Medallia, he served as Vice President of Marketing for Access and Energy at Google and served as an Advisor to Google Capital. He also led marketing for Android, Google Play and Google's hardware and retail organizations. He has been an active player in the mobile industry for over 20 years. He has developed some of the most widely recognized brands in the world, turning Android from a novelty into the world's most popular mobile operating system. He made his name at Google launching and building the Android brand and has over 17 years of executive marketing experience. Prior to founding Quios, he was Director of Business Development at Proximus, a joint venture between Airtouch & Belgacom, where he was responsible for their Internet and Roaming business units. As a Consultant for McKinsey, he worked on operational excellence projects in the telecom industry. From 1988 to 1995 he held several technical, sales, marketing and management positions at IBM. Mr. Vanlerberghe received his M.B.A from Stanford University and an M.S. degree in engineering from the University of Ghent, Belgium.

Steven is an expert in customer focus in a digital world and in how our customers will behave in the Day After Tomorrow. He is a popular speaker at home and abroad. In his keynote presentations, Steven takes his audience on a journey to the world of modern customer relationships in a clever, enthusiastic and inspiring way. So far, he gave more than 750 keynote presentations, reaching more than 200.000 people in over 30 countries around the world and received several best speaker awards.

He's also the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’ and ‘The Offer You Can’t Refuse’. 

Steven is also one of the leading moderators of the nexxworks community: Mission CX. It's a one-year journey consisting of 10 live Digital Monthly Sessions with international speakers and company cases about customer experience and 24/7 access to a community platform to connect with peers. Discover the full program here!