Articles about retail

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Customer Experience
‘The Offer You Can’t Refuse’ for the retail industry
Steven Van Belleghem - Nov 10, 2020

Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...
China
11 insights from 11/11, Alibaba's Singles' Day and the world's no. 1 shopping day
Guest contributor Jon Bird - Nov 21, 2018

Jon Bird spent 36 hours in Shanghai in order to get a deeper understanding of what Alibaba's Singles' Day is all about, on the occasion of its 10th anniversary. He...
Customer Experience
The 5 biggest challenges in retail & how to approach them
Sep 13, 2017

It’s a tough time to be in retail. To win the battle for the customer and stay relevant in these exponential times, retailers have several important challenges to tackle, of...