Articles with category Customer Experience
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As is my tradition at the end of each year, I look back at what the past months have brought us (you can read that piece here) and I look...
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I’m a big believer in numbers. Nothing better, for instance, to tell you how your company is performing than the Net Promoter Score (NPS), which measures the willingness of customers...
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Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...
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Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes...
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As the launch of our live virtual customer experience program Mission CX is approaching, we wanted to share a clip with our Mission CX tour guide Steven Van Belleghem's 1...
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Brendan Canavan, University of Huddersfield No list of seminal business books would be complete without The Experience Economy, the 1999 bestseller by American academics B Joseph Pine II and James...
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Some companies sell directly to end users. Others sell to end users via intermediaries. But whichever of these models your company uses, it is crucial never to lose your focus...
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Nexxworks Partner, Customer Experience keynote speaker and author Steven Van Belleghem just launched his fifth management book ‘The Offer You Can’t Refuse’.