Articles with category Customer Experience

The biggest difference is probably that Amazon is hugely customer driven, where Alibaba is highly relationship driven. That might seem the same but it really is not...

World-renowned author and speaker at nexxworks’ Mission CX Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. His latest work is deeply focussed on consumer...

Interacting with a customer-centric company and a company that isn’t customer-centric offers two distinctly different experiences. Customer-centric companies are all about their customers and make every decision and strategic move...

Stephen R. Covey’s bestseller ‘The 7 Habits of Highly Effective People’ is one of the most influential business books of all times, selling more than 40 million copies and inspiring...

As we face into the summer of 2021, the Big Take Back summer, we are in a very different psychological and social space than previously experienced, as is your customer...

Few companies excel more at creating a phenomenal customer experience than Amazon. It’s one of the reasons why the company was able to grow into the largest Internet company by...

As I’m always looking for ways to inspire my followers, I decided to draw up a list with 15 of the most popular and useful books about customer experience. This...

Customer experience does not live in a void of its own. Context is everything and company culture and employee experience have a huge impact on the experience that is delivered...

Many companies aim to be customer-focused but struggle to know what it actually looks like and how to truly make customers the center of their businesses. Customer experience is continually...