Articles with category Customer Experience

Clubhouse is thé social media hype of the moment. Many of you are finding new friends and interesting content while exploring the platform. At the same time, many companies wonder...

Change your mind about a purchase and want to send it back? Turns out the store might not want it back either. A growing list of major retailers, including Amazon...

Ever since the launch of our brand new Mission CX subscription community, we've become slightly obsessed with all things customer experience. That's why we wanted to share some of the...

Netflix is one of my top favourite companies when it comes to customer experience. I visited them many times during our nexxworks Innovation Tours and was each time blown away...

As is my tradition at the end of each year, I look back at what the past months have brought us (you can read that piece here) and I look...

I’m a big believer in numbers. Nothing better, for instance, to tell you how your company is performing than the Net Promoter Score (NPS), which measures the willingness of customers...

Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...

Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes...