Articles with category Customer Experience

Nexxworks Partner, Customer Experience keynote speaker and author Steven Van Belleghem just launched his fifth management book ‘The Offer You Can’t Refuse’.

Warby Parker, the American online retailer of prescription glasses and sunglasses, has the powerful reputation of being one of the most customer centric companies out there. They are also a...

Humans have always been fascinated with artificial ‘servants’. Even if the first digitally operated and programmable robot was only invented in 1954 by George Devol, our interest in the matter...

The Corona crisis is still raging around the world. More than 1 billion people are presently quarantined, and the economy is having its worst moment in the last few decades...

The ‘easy’ years of customer experience are behind us. Yes, we’ve seen truly spectacular changes in service levels in the past two decades, but I foresee even bigger challenges in...

For the past weeks, I have been posting pieces that look back at 2019 and forward, at the next year and decade. This is the last piece of that type...

Reinventing yourself for the sake of your customers can be scary. In fact, companies often decide against testing and implementing great ideas, because of the potentially negative consequences. They let...

#nexxworks Partner Steven Van Belleghem interviews subscription economy thought leader Tien Tzuo of Zuora.

Each day, we’re getting closer to a future where omnipresent personalized AI platforms will assist us with our lives and where the conscious act of buying will start to fade...