As is my tradition at the end of each year, I look back at what the past months have brought us (you can read that piece here) and I look...
I’m a big believer in numbers. Nothing better, for instance, to tell you how your company is performing than the Net Promoter Score (NPS), which measures the willingness of customers...
Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...
Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes...
As the launch of our live virtual customer experience program Mission CX is approaching, we wanted to share a clip with our Mission CX tour guide Steven Van Belleghem's 1...
Brendan Canavan, University of Huddersfield No list of seminal business books would be complete without The Experience Economy, the 1999 bestseller by American academics B Joseph Pine II and James...
Some companies sell directly to end users. Others sell to end users via intermediaries. But whichever of these models your company uses, it is crucial never to lose your focus...
Nexxworks Partner, Customer Experience keynote speaker and author Steven Van Belleghem just launched his fifth management book ‘The Offer You Can’t Refuse’.