Articles with category Customer Centricity

Humans have always been fascinated with artificial ‘servants’. Even if the first digitally operated and programmable robot was only invented in 1954 by George Devol, our interest in the matter...

The Corona crisis is still raging around the world. More than 1 billion people are presently quarantined, and the economy is having its worst moment in the last few decades...

The ‘easy’ years of customer experience are behind us. Yes, we’ve seen truly spectacular changes in service levels in the past two decades, but I foresee even bigger challenges in...

For the past weeks, I have been posting pieces that look back at 2019 and forward, at the next year and decade. This is the last piece of that type...

Reinventing yourself for the sake of your customers can be scary. In fact, companies often decide against testing and implementing great ideas, because of the potentially negative consequences. They let...

#nexxworks Partner Steven Van Belleghem interviews subscription economy thought leader Tien Tzuo of Zuora.

Each day, we’re getting closer to a future where omnipresent personalized AI platforms will assist us with our lives and where the conscious act of buying will start to fade...

For these past few weeks I have been posting a lot about personalized AI platforms and automated buying. As you know I strongly believe that this is a pivotal moment...

Nexxworks Partner Steven Van Belleghem explains why - as ultrapersonalized AI platforms like Google Home and Amazon Alexa are becoming powerful filters - brands will evolve to have one of...