Blog

“The next insurance leaders will use Bots, not Brokers, and AI, not Actuaries.” - Daniel Schreiber, co-founder and CEO of Lemonade 

If there were any doubts that COVID 19 would impact the economy for a long time to come, then the second wave sweeping Europe must put them to rest. Leaving...

Retail is one of the most cut-throat and fastest moving sectors out there. And so, it’s often the best showcase for the very latest trends in technology and customer experience...

Like many other industries, the insurance sector is on the brink of a major revolution driven by technology and changes in consumer behaviour. Due to the hit that the economy...

In October 2013, the first online-only insurance company was launched in China. It was called Zhong An (众安保险). Normally, nobody would have noticed or cared for it, were it not...

Customer Experience is not something you can design. It’s a happening: “a partly improvised or spontaneous piece of theatrical or other artistic performance, typically involving audience participation” as Wikipedia describes...

On the occasion of Steven Van Belleghem's new book ‘The Offer You Can’t Refuse’ and nexxworks launching an online customer experience course Mission CX, Steven wrote an inspiring e-book containing...

An interview with Barry O’Reilly, business advisor, entrepreneur, keynote speaker and author of "Unlearn" and "Lean Enterprise".

Frederik Anseel The coronavirus pandemic has dramatically reshaped the nature of work for many organisations. Working from home has become the new norm over the past six months, as flexible...

Do you feel Business Development is just a synonym for putting the customer first? Are you an incredibly talented network builder, always able to find and connect the right people...

Does your (professional) life begin and end with the customer? Does marketing strategy make your heart go “babadumbadum”? Do you have an excellent feel for SEA, SEO and social advertising...

I first became interested in transformation in the fall of 2004. I was managing a leading news organization in Kyiv, Ukraine when the Orange Revolution broke out. It was an...