Guest blogger Arzan Raimalwala about the subscription economy, timing and execution.
When we think of artificial intelligence, we often think of science fiction films in which robots and people are scarcely distinguishable. In our mind's eye, we see all different kinds...
Social technologies have a bad rap, there’s no way around it. To the rescue: Isabel De Clercq, Fire Starter and Trend Catcher at Wolters Kluwer Belgium. Her book ‘Social Technologies...
In our previous post, we mentioned how invisible technology is revolutionizing the customer experience from start to finish. On our recent Future of Shopping tour, we spoke to lots of...
Xavier van Leeuwe, former Director of Marketing & Data at NRC Media and now Director Consumers at TMG (a sister company of NRC) is one of our most passionate Innovation...
On October 12, Steven Van Belleghem, Partner at nexxworks introduces a brand-new book about the future of customer relations in a world of artificial intelligence, automation and bots. The book...
The customer of last year is no more. Digitization, automation and hyper-personalization have reached a crossroads – an ideal opportunity for companies to raise their services to a new level...
‘Connect to the many, and engage to the individual’ Putting the customer first… has always been dear to my heart. But vendors, these days, are running out of ammo with...
It’s a tough time to be in retail. To win the battle for the customer and stay relevant in these exponential times, retailers have several important challenges to tackle, of...
As Steven Van Belleghem eloquently explains in his keynotes (and in his upcoming book ‘Customers - The Day After Tomorrow’): a lot of companies have moved on from ‘digital first’...
As we enter a new phase of automation and Artificial Intelligence, we are looking at an incredibly exciting time for marketing and customer experience, with huge benefits for the consumer...
SURPRISE, SURPRISE your customer is a human being. At nexxworks we talk a lot about customer centricity in our keynotes and about the sheer necessity of putting the customer first...