Articles about customer centricity
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Guest blogger Arzan Raimalwala about the subscription economy, timing and execution.
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When we think of artificial intelligence, we often think of science fiction films in which robots and people are scarcely distinguishable. In our mind's eye, we see all different kinds...
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Social technologies have a bad rap, there’s no way around it. To the rescue: Isabel De Clercq, Fire Starter and Trend Catcher at Wolters Kluwer Belgium. Her book ‘Social Technologies...
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In our previous post, we mentioned how invisible technology is revolutionizing the customer experience from start to finish. On our recent Future of Shopping tour, we spoke to lots of...
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Xavier van Leeuwe, former Director of Marketing & Data at NRC Media and now Director Consumers at TMG (a sister company of NRC) is one of our most passionate Innovation...
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On October 12, Steven Van Belleghem, Partner at nexxworks introduces a brand-new book about the future of customer relations in a world of artificial intelligence, automation and bots. The book...
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The customer of last year is no more. Digitization, automation and hyper-personalization have reached a crossroads – an ideal opportunity for companies to raise their services to a new level...
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‘Connect to the many, and engage to the individual’ Putting the customer first… has always been dear to my heart. But vendors, these days, are running out of ammo with...
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It’s a tough time to be in retail. To win the battle for the customer and stay relevant in these exponential times, retailers have several important challenges to tackle, of...
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As Steven Van Belleghem eloquently explains in his keynotes (and in his upcoming book ‘Customers - The Day After Tomorrow’): a lot of companies have moved on from ‘digital first’...
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As we enter a new phase of automation and Artificial Intelligence, we are looking at an incredibly exciting time for marketing and customer experience, with huge benefits for the consumer...
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SURPRISE, SURPRISE your customer is a human being. At nexxworks we talk a lot about customer centricity in our keynotes and about the sheer necessity of putting the customer first...