Blog
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The ‘easy’ years of customer experience are behind us. Yes, we’ve seen truly spectacular changes in service levels in the past two decades, but I foresee even bigger challenges in...
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My interview with innovation expert and Moving the World Tour Guide Rik Vera about the industry-transcending dynamics of urbanization, mobility, smart cities, AI and IoT.
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Four types of innovation and cross-pollination approaches that will help you look beyond your own products, services, company and industry.
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When digital became the New Normal, a silo that used to be the safe dwelling place of nerds and geeks all over the world suddenly opened up to the mainstream...
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‘China Speed’ is the term coined by foreigners to explain how fast things in China happen. Today, on social media, we read about a hospital in Wuhan being built in...
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Do you love creating an environment where your colleagues can get the most out of their working day? Do you believe that the term ‘Office Manager’ grossly underestimates your ability...
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Do you feel Business Development is just a synonym for putting the customer first? Do you have the creative mind-set of an entrepreneur? Are you particularly attracted to fluid business...
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The real news about the future of automotive these past few months, came from CES - the Consumer Electronics Fair in Las Vegas - and not from some Big automotive...
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My interview with Dr. Birgit Thoben, former Senior Innovation Manager Global at Bosch and CEO and Founder of Future.Solutions about how she creates bridges between artists, scientists and employees to...
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For the past weeks, I have been posting pieces that look back at 2019 and forward, at the next year and decade. This is the last piece of that type...
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In 1999, the day before his eighth startup went public, Steve Blank decided to retire at the age of 45. With time to reflect, he sat in a ski lodge...
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Life is pretty different today than it was 20 or even 10 years ago. Smartphones and the internet have changed the way we do business, interact socially, and spend our...